Last updated: 01/05/26
Overview
Summerfruit Australia Limited (ABN 51 105 962 196) (‘SAL’, ‘we’, ‘us’ or ‘our’) is committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose, store and manage your personal information in accordance with the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Australian Privacy Principles (‘APPs’).
A copy of the APPs may be obtained from the Office of the Australian Information Commissioner (‘OAIC’) at https://www.oaic.gov.au.
This policy applies to all personal information collected through our website at www.summerfruit.com.au, our member portal, event registrations, payment systems, and any other interactions you have with SAL.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
What personal information do we collect?
The types of personal information we may collect include:
- Your name, postal address, email address and telephone numbers
- Your company or business name, job title and employer
- Your membership details, account credentials and member portal activity
- Payment and billing information processed through our third-party payment providers (such as Stripe or PayPal)
- Event registration details processed through our event management platform (currently Humanitix)
- Business and supplier directory listing information you provide
- Information you submit through contact forms, surveys, feedback or correspondence
- Records of your interactions with SAL, including enquiries and communications
We collect personal information only where it is reasonably necessary for, or directly related to, one or more of our functions or activities.
Sensitive information
Sensitive information includes information about an individual’s racial or ethnic origin, political opinions, religious beliefs, membership of a professional or trade association, health information, or criminal record.
SAL does not collect sensitive information unless you voluntarily provide it to us, and we will only collect it with your consent and where it is directly related to our functions or activities.
Website data and cookies
When you visit our website, we may automatically collect statistical information including:
- Your IP address and server address
- Your browser type and operating system
- The pages you access and documents you download
- The date and time of your visit
- The website you visited immediately before ours
- Your navigation patterns across our site
We use cookies and similar technologies to improve your experience on our website, analyse site traffic and understand visitor behaviour. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
We may use third-party analytics services (such as Google Analytics) that collect and process website usage data on our behalf. These services have their own privacy policies governing their use of your data.
How do we collect personal information?
We generally collect your personal information directly from you when you:
- Register for membership or create an account on our member portal
- Make a payment or register for an event
- Submit or update a business or supplier directory listing
- Subscribe to our newsletters or communications
- Contact us by email, telephone, through our website or in person
- Attend one of our events, workshops or industry activities
We may also collect personal information from third parties, including publicly available sources, our state and regional summerfruit bodies, event management platforms, and other industry bodies where it is reasonable and practical to do so.
Why do we collect your personal information?
We collect and use your personal information for the following purposes:
- Providing and managing your SAL membership, including access to the Member portal and member-only resources
- Processing payments for memberships, events, merchandise or other SAL services
- Managing event registrations, ticketing and communications
- Maintaining the business and supplier directory
- Distributing newsletters, industry updates, research and communications
- Responding to your enquiries and feedback
- Facilitating access to third-party tools and resources integrated with our website
- Improving our website, services and communications
- Meeting our legal, regulatory and reporting obligations
- Any other purpose to which you have consented
You are not obligated to provide your personal information to us. However, if you do not provide certain information, we may not be able to provide our services to you or process your membership.
Direct marketing
We may use your personal information to send you information about our services, events, industry news and resources that may be of interest to you. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails, updating your preferences in the member portal, or contacting us directly. We will process your opt-out request promptly.
Who do we disclose your personal information to?
We may disclose your personal information to:
- Third-party service providers engaged by SAL to assist with website hosting, payment processing, event management, email distribution, IT support, auditing and other operational services
- Our state and regional summerfruit associations and partner industry bodies
- Government authorities, regulatory bodies and funding bodies where required by law or as part of our obligations as a levy-funded industry body
- Our professional advisers, including legal, accounting and consulting firms
- Third-party platform providers whose tools are integrated with our website (such as payment gateways, event platforms, and industry tools), to the extent necessary for those services to function
We will only disclose your personal information for the purpose for which it was collected, for a directly related purpose you would reasonably expect, or where you have otherwise consented.
Overseas disclosure
Some of the third-party service providers we use (including cloud hosting, analytics, email and payment platforms) may store or process data on servers located outside Australia.
Before disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient handles your information in accordance with the APPs, or that one of the exceptions under APP 8.2 applies (for example, that you have provided your consent, or that the recipient is subject to substantially similar privacy protections).
By providing your personal information to us, you acknowledge that it may be stored or processed outside Australia in accordance with this policy.
How do we store and secure your personal information?
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:
- Encryption of data in transit (HTTPS/SSL)
- Secure, Australian-based hosting infrastructure with firewall and intrusion detection
- Access controls and authentication for our member portal and administrative systems
- Regular security monitoring and maintenance
Where your personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or permanently de-identify it.
We retain membership records and associated personal information for a minimum of 7 years after your membership or engagement with SAL ends, in line with our legal, regulatory and record-keeping obligations.
Notifiable Data Breaches
In the event of an eligible data breach (as defined under Part IIIC of the Privacy Act) that is likely to result in serious harm to any individual whose personal information is involved, SAL will notify the affected individuals and the OAIC as required by the Notifiable Data Breaches scheme.
Accessing and correcting your personal information
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete or out of date.
To make an access or correction request, please contact us using the details below. We may need to verify your identity before processing your request.
We will respond to your request within 30 days. In straightforward cases, we will endeavour to respond within 14 days. SAL will not charge a fee for making an access request, but we may charge a reasonable administrative fee for providing copies of your personal information.
If we refuse your request for access or correction, we will provide you with written reasons and information about how you can complain about the refusal.
Third-party links and services
Our website may contain links to external websites and third-party services that are not operated by SAL. We are not responsible for the privacy practices of those sites and services. We encourage you to review their privacy policies before providing them with your personal information.
Children’s privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on our website at www.summerfruit.com.au. We encourage you to review this policy periodically. Where changes are significant, we will take reasonable steps to notify you.
Complaints
If you believe we have breached the APPs or have a concern about how we have handled your personal information, please contact us using the details below. We will:
- acknowledge your complaint promptly
- investigate your complaint and provide you with a response within 30 days
- treat your complaint confidentially
If you are not satisfied with our response, you may lodge a complaint with the OAIC:
Online: https://www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
Contact us
If you have any questions about this privacy policy, or wish to make an access, correction or complaint request, please contact us:
Email: admin@summerfruit.com.au
Post: Level 2, 456 High Street ECHUCA VIC 3564
Online: www.summerfruit.com.au/contact